Shipping policy
Packed with care.
Shipped from St. John's.
Every order is packed by hand in our Newfoundland studio and shipped across Canada, the United States and internationally.
Order processing
- Orders are processed within 1–3 business days, not including weekends or holidays.
- Orders placed after 2:00 PM NST, or on a weekend or holiday, are processed the next business day.
- During launches, sales and the holiday season, processing may take a little longer. We'll always do our best to get your order out quickly.
Shipping rates
All prices are in Canadian dollars (CAD).
$21.90 over 2 kg
Estimated delivery times
After your order ships.
| Destination | Standard | Express |
|---|---|---|
| Canada | 3–7 business days | 2–4 business days |
| United States | 5–10 business days | 3–6 business days |
| International | 7–21 business days | 5–10 business days |
These are carrier estimates, not guarantees. Weather, especially in Newfoundland, can cause delays.
Order tracking
When your order ships, you'll get a confirmation email with a tracking number so you can follow your package.
Shipping address
Please double-check your shipping address before you place your order. If you notice a mistake, email us right away at hello@elusivebeauty.ca. We can update it if the order hasn't shipped yet. We aren't responsible for orders sent to an incorrect address entered at checkout. If a package comes back to us, you'll need to pay the shipping cost to send it out again.
Lost, stolen or damaged packages
Customs, duties & taxes
Orders shipped outside Canada may be charged customs duties, taxes or brokerage fees by your country. These charges aren't included at checkout and are the customer's responsibility. If an order is refused because of these fees, it isn't eligible for a refund of the original shipping cost.