Refund policy
Return & refund policy
We want you to love what you ordered. If something isn't right, here's how returns and refunds work.
Product returns
You have 10 days from the day you receive your order to request a return. To be eligible, your item must be:
- Unused and unopened, in the same condition you received it
- In its original, sealed packaging
- Accompanied by your receipt or proof of purchase
For eye-area safety and hygiene, we can't accept returns of adhesives, lashes, lift solutions or any other product once it has been opened or its seal has been broken.
Final sale items
All education and training purchases are final sale. This includes certification courses, online and in-person training, the Eye Health and Product Compliance courses, workshops, consulting, digital downloads, guides and any other educational content. These purchases are not eligible for returns, refunds, exchanges or credits once purchased.
The following are also final sale:
- Sale and clearance items
- Gift cards
Starting a return
Elusive Beauty
263 Duckworth Street
St. John's, NL A1C 1G9
Items sent back without an approved return request will not be accepted. If your item arrived damaged, defective or incorrect, see the section below.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 48 hours with your order number and photos of the item and packaging. We'll review it and make it right with a replacement or refund.
Exchanges
The fastest way to get what you want is to return the original item and, once your return is accepted, place a new order for the item you'd prefer.
Refunds
- Once we receive and inspect your return, we'll let you know whether your refund has been approved.
- Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it.
- Original shipping charges are non-refundable, unless the item arrived damaged, defective or incorrect.
- If more than 15 business days have passed since your return was approved and you haven't seen your refund, email us at hello@elusivebeauty.ca.