Shipping &
Delivery.
Packed in St. John's, Newfoundland and shipped across Canada, the United States and beyond. Here's exactly what happens after you check out — processing, delivery times, tracking, customs and who to contact if something goes sideways.
Free international shipping on $250 CAD+
Complimentary standard shipping to the United States and eligible international destinations on product orders of $250 CAD or more, after discounts and before taxes.
Duties, import taxes, tariffs and brokerage charges are not included.
How long it takes, and what it costs.
Orders are processed within 1–3 business days (excluding weekends and holidays), then handed to the carrier. Transit times below begin once your parcel ships. Rates are based on destination, weight, dimensions and service, and appear at checkout.
| Destination | Standard | Expedited | Shipping Rate |
|---|---|---|---|
| St. John's & area (local) | Same-day or next-day, Monday–Friday | Calculated at checkout | |
| Canada | 3–7 business days | 2–4 business days | Calculated at checkout |
| United States | 5–10 business days | 3–6 business days | Under $250 CAD: at checkout $250 CAD+: FREE standard |
| International | 7–21 business days | 5–10 business days | Under $250 CAD: at checkout $250 CAD+: FREE standard |
Delivery times are carrier estimates, not guarantees, and may vary with location, weather, holidays and customs processing. All amounts are in Canadian dollars. Free shipping applies to standard service on eligible products and destinations only, and does not include import duties, taxes, tariffs or brokerage fees. Custom or made-to-order items may need extra processing time, noted on the product page.
St. John's & surrounding areas.
Local orders are delivered through trusted St. John's delivery partners, usually same-day or next-day, Monday to Friday. We'll let you know when your order is out for delivery.
If a local order doesn't arrive as scheduled, contact us right away and we'll follow up with the delivery partner.
Contact Our Team →Nothing to ship. Instant access.
Online certification courses, guides and digital downloads are delivered electronically to the email used at checkout — no shipping charges and no waiting on a carrier.
Can't find your access email? Check spam or promotions folders, then reach out with your order number and we'll resend it.
Explore Education →Trusted shipping partners.
We ship with established domestic and international carriers. Your shipping confirmation email names the carrier and includes your tracking number. Once your parcel is handed over, the carrier is your first point of contact for tracking, transit updates and delivery arrangements.
Select your carrier to open its official tracking page. Have your tracking number ready.
From our studio to your door.
Order Confirmed
Right after checkout, you'll receive an order confirmation by email.
Prepared & Packed
Within 1–3 business days, your products are checked, packed and labelled. Processing is separate from transit time.
Carrier Handoff
Your parcel goes to the carrier and you'll get a shipping email with tracking details.
Delivered
The carrier handles transport, customs clearance, delivery attempts and tracking updates.
Good adhesive starts the moment it lands.
Lash adhesives are sensitive to heat, cold and humidity — and parcels spend time in trucks, depots and mailboxes. A few minutes of care when your order arrives protects performance.
Don't leave it on the porch.
Bring your parcel indoors as soon as it's delivered, especially in summer heat or Canadian winters.
Room temperature first.
If it arrives cold, let a sealed adhesive come up to room temperature before opening to help avoid moisture condensing inside the bottle.
Cool, dry and sealed.
Follow the storage directions on your product. Questions about a specific formula? Ask us — we love this stuff.
Once your order has shipped.
After your shipment is accepted by Canada Post, UPS, FedEx or DHL, the carrier manages transportation, tracking events, delivery routes and delivery attempts.
For in-transit questions, please contact the carrier directly using your tracking number — they have the most current information.
We can't control carrier schedules, customs inspections or weather delays, but we're always here to help review a shipping problem and find the right resolution.
Contact your carrier for:
Tracking updates, delivery times, address corrections, customs payments, missed deliveries, pickup arrangements and transit delays.
Contact Elusive Beauty for:
Order questions, product questions, incorrect or missing items, damaged parcels, shipments that appear lost, and course or download access.
Contact Our Team →Customs, duties & taxes.
Orders shipped outside Canada may be subject to customs duties, taxes, tariffs and carrier brokerage charges set by the destination country.
You are responsible for any duties, import taxes, tariffs, clearance fees and brokerage charges unless stated otherwise at checkout. When charges are assessed, payment is arranged directly with the carrier or its authorized payment provider. Paying promptly helps prevent customs holds, delays and return charges.
Are customs duties included in free shipping?
No. Free international shipping covers eligible standard transportation charges only — not duties, import taxes, tariffs, brokerage or clearance fees.
Do U.S. customers pay import charges?
Shipments entering the United States may incur duties, tariffs, taxes or brokerage charges depending on current import requirements. These are separate from your shipping rate.
How do I pay customs charges?
Your carrier or its authorized customs representative will contact you with payment instructions. Always verify a payment request through the carrier's official website or tracking page before paying.
What if I don't pay customs charges?
Your parcel may be held, delayed, returned to us or subject to additional fees. Elusive Beauty can't waive fees imposed by customs authorities.
Why is my parcel held at customs?
Customs may require an inspection, documentation review or payment of outstanding charges. Contact your carrier to find out the reason and next steps.
Shipping FAQs.
When will my order ship?
Orders are processed within 1–3 business days, excluding weekends and holidays. You'll receive a shipping email as soon as your parcel is on its way.
Where is my tracking number?
It's in your shipping confirmation email, sent when your order is dispatched. Local deliveries receive an out-for-delivery notification instead.
Can I change my shipping address?
Contact us as soon as possible if your order hasn't shipped yet. After dispatch, contact the carrier to see whether a change is possible — additional fees may apply.
What if my package is delayed or lost?
Check your tracking and contact the carrier for an update. If your package appears lost, also contact Elusive Beauty with your order number so we can look into it and help.
What if my order arrives damaged?
Contact us with your order number and photos of the packaging and damaged products. Please keep the packaging until the issue is resolved. We'll review it and share next steps.
Do courses and digital downloads ship?
No — they're delivered electronically to the email used at checkout, with no shipping charges.
What happens if I refuse delivery?
Refused or unclaimed shipments may be returned to Elusive Beauty. Return shipping, customs charges and reshipping costs may apply where permitted by law.
Please review our Return & Refund Policy.
Can every product ship internationally?
Some products and destinations may be restricted by carrier rules, product classification or local import requirements. Available shipping methods are shown at checkout.
We're here to help.
A question about your order, a product or a delivery? Send it our way — a real person on our team will answer.
Email: hello@elusivebeauty.ca
Phone: 709-351-0004
Location: St. John's, Newfoundland & Labrador, Canada